Terms & Conditions - Viet Unique Travel

Validity All prices quoted are on a net basis and in United States Dollars and valid according to the date specified on each programs, except peak period from 20 December to 05 January and Chinese New Year days. . The prices or rates quoted are subject to change in line with market, tax or currency fluctuation, with or without prior notice. . Reservation and confirmation Reservations should be made directly to our head office by filling in the booking forms or fax/e-mail to us via: The contact address and telephone / facsimile are as bellow:. VIET UNIQUE TRAVEL. 635E Kim Ma Rd., Hanoi, Vietnam. Tel: (+84)904701769. Email: info@vietunique.vn. All reservation requests, accompanied with Booking confirmation and Receipt will be confirmed within 24 hours via registered facsimile or e-mail. When the immediate confirmation is not possible, booking status will be advised with suggestion for alternative. . . Payment Unless credit facility or specific terms and agreement has been made in advance, full prepayment for the service required should be prepaid via our online payment system. or. by telegraphic transfer to the appropriate Viet Unique Travel bank account:. . Account name : VIET UNIQUE COMPANY LIMITED. Account Number: 011374020817. Bank : Vietcombank, Operation center, Hanoi, Vietnam. Swift code : BFTVVNVX. Any bank service charges levied by the sending bank relating to transfers to Viet Unique Travel will be borne by the payee. If payment is settled by credit cards, an additional 3% will be added on to our tariff rates (Visa Card and Master Card are accepted). Bank draft should be noticed to us by fax or e-mail prior to client's arrival for our reference. . Refund and Cancellation All cancellation is effective only in writing received through fax or e-mail. If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Charges for cancellation of bookings are not levied by Viet Unique Travel but if hotels, carriers and other suppliers and can be summarized as follows:. . - Cancellation at 30 days before trip commencement: full refund after deducting the bank charge (approx. 3%). - Cancellation at 29 - 15 days before the trip commencement: 70% refunded. - Cancellation at 14 - 7 days before the trip commencement: 50% will be refunded. - Cancellation less than 7 days before the trip commencement: no refund. The refund will be made through bank transfer or through your credit card, depending on the original method of purchase. Cancellation policy can be also advised when we send you the confirmation. In some certain cases, it may differ from each other. For partial service (hotel booking only, transfer service.), cancellation policy will be advised case by case. . Child rate Most hotels allow up to 2 children under age 05 to share the same room with existing facilities at no additional cost. Child from age of 06 to 12 is normally charged for breakfast. If an extra bed is required, price for a Triple room will have to be paid. Unfortunately, some hotels limit number of children to only one. In such case you will be advised prior to confirmation. For tour package, special rates for children will be advised to you upon cases. . Hotel, Guide and Vehicle used for tour Hotel: . All hotels in the program are conveniently located in the city so that when you are free from tour, you can start exploring the real city on your own. Hotels tend to place their bedrooms within three different categories: Standard, Superior, Deluxe. The actual difference between the bedrooms varies from one hotel to another. Some hotels offer same rate for their lowest categories and these kind of room is called Run Of House (R.O.H) in our package. . Tour guide: . All tours will be provided withViet Unique Travel. Address: Tầng 2, tòa nhà INFISCO, Số 9 Nguyên Hồng, Ba Dinh, Hanoi, Vietnam. Telephone: (+824)437738961, (+84)904701769 . Email: info@vietunique.vn. Terms & Conditions - Viet Unique Travel